George Airport in the Western Cape has been honoured as the Best Airport by Region in the African category of the Airport Service Quality (ASQ) Awards.
Airports Council International (ACI) recently announced that George Airport came out tops as Africa’s best airport in the category under two million passengers per year.
Tireless work on the ground
Commenting on the award Senzeni Ndebele, Airports Company South Africa’s Corporate Affairs Senior Manager for Regional Airports said the organisation was very pleased to have received yet another Airports Council International acknowledgement of George Airport’s passenger service excellence, as voted for by the passengers that have arrived and departed from the airport.
“This success is largely due to the tireless work by our excellent team at the airport and their unwavering commitment to the continual improvement of George Airport.”
Airport management will be attending the awards ceremony in Canada in September this year. George Airport has been awarded the South African Airport of the Year award six times, and this is attributed to its steady growth, coupled with an unwavering commitment to service and efficiency.
In touch with commuters
“We are committed to ensuring service excellence through the promotion of transparency,” explained George Airport Manager, Brenda Vorster said.
“Part of the reason for our success in the past year has been our customer service cards placed in the terminal building, which has encouraged passengers to share their feedback about what they like and what they don’t. The feedback has allowed us to stay in touch with our passenger’s need and to ensure that we are constantly improving.”
George Airport is Africa’s first airport to be solar powered. In February 2016, a 200 square meter solar plant was launched at the airport, demonstrating a commitment to clean energy generation and sustainability.